World T20 2016 February 24, 2016

First phase of World T20 ticket sales begins

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The tickets for India matches and the knockout games will be made available through a lottery system © Getty Images

The ICC has begun the sale of tickets for the World T20 in India on its website, with less than two weeks for the event to begin. The first phase of the sale, which went live at 12 pm IST on February 24, made tickets available for matches in Bangalore, Chennai, Dharamsala, Kolkata and Mohali, but excluded those featuring India, the semi-finals and the final of the men's and women's events. The second phase of the sale - for matches in Mumbai, Delhi and Nagpur - will begin at 12pm IST on February 26.

Tickets for seven "highly sought after" matches - four India games, the semi-finals and the final - will be sold online through a lottery system, where buyers need to indicate their preferred match after registering themselves. They will then be moved to a draw where the winners will be chosen through an automated process following which they will receive a payment link to complete the booking. The window to register for the lottery will be open only for seven days from February 25. Only two tickets can be purchased per person for India matches, the semi-finals and the final, while for other games a maximum of six tickets per person is allowed.

The BCCI appointed bookmyshow.com as the ticketing agency for the event, and said the entire ticketing process was "monitored and audited by a reputed auditing agency."

A member of the organising committee told ESPNcricinfo that the schedule for the sale of tickets over-the-counter for all matches - including India's and the knockouts - would be announced by the respective hosting centres. He said the lottery system was to streamline the high demand for tickets.

"We had to do lottery system, otherwise when a traditional ticket counter opens up, some 20,000 people queue up," the official said. "The first 10,000 get tickets and then there is a lathi charge. We have to move away from that culture.

"If you put tickets online on first-come-first-serve basis, there will be some 10,000 people who click at 12. After 12:05 pm, the entire system becomes redundant. The traffic for these high-priority games is huge, so everyone must get a fair opportunity."

When ESPNcricinfo accessed the website at 12:01 pm there was a queue of 5907 and it took our staffer 12 minutes to reach the top of the queue. After she selected her match of choice there was another queue of 931 where the waiting time was about two minutes. The whole transaction was completed in 15 minutes.

While ticket sales for previous World T20s had commenced three to six months ahead of the event, the current edition has had a number of delays. The ICC had earlier refused to be drawn into any criticism of the ticketing process, stating it would be "inappropriate" to make comparisons. The organising committee member attributed the delay to a combination of factors, including the uncertainty over the status of Delhi as a venue.

"The schedule was launched only on December 19 (sic December 11), and only after that our work starts," he said. "We have to start pricing separately for women's games, men's games, the semi-finals and final. Once the ticketing agency is finalised you will have to do backend mapping. Delhi has obviously been a contributing factor for the delay. Till 10 days ago I didn't know if I had to push those games to some other venue."

The official said other hosting nations in the past had been able to put tickets up for sale early because of the ICC announcing the fixtures "well in advance." He also pointed to the logistical issues of hosting matches at eight venues - previous editions of the World T20 had only three venues. "As much as it looks like a T20 format, look at the complexity of the whole tournament. This is the first time we are doing women's and men's matches together, and we have double-headers," he said. However, the last three editions of the World T20 had men's and women's games together.

While such delays hurt the travelling fan the most, the official said ticket sales were almost entirely driven by local public. "Look at this way, India as a destination … it has always been local sale which chews up into the entire volume than people coming from outside," he said. "That's not a reason [for the delay], but it's a comfort in some way."

Arun Venugopal is a correspondent at ESPNcricinfo

Comments have now been closed for this article

  • mjrvasu on March 1, 2016, 10:36 GMT

    It is a completely stupid idea to get all tickets sold from India, online, lottery or whatever. Each ICC Member should have been allotted adequate tickets and allowed to sell from their bases. And a significant amount of tickets should have been sold through ICC. This is pathetic.

  • angryofmayfair on February 29, 2016, 14:38 GMT

    Within minutes of tickets becoming available, I successfully booked tickets on the "Book My Show" website using a Visa card. I was then telephoned by "Book My Show" to say that because my card was an international credit card, that I would need to send a photocopy of the card to "Book my Show" in India before tickets would be released. When I pointed out how ridiculous that was, it was agreed I could present the card when collecting the tickets. However, this agreement has now been broken by subsequent Book My Show emails.

    The tournament starts in 7 days. I am being asked to send a photocopy of my credit card to India before I can secure my tickets solely because my card is not an Indian credit card. This is unacceptable for a World Cup in the 21st century. How do I make a complaint to the ICC?

  • Smithie on February 25, 2016, 19:35 GMT

    What a contrast between the ODI World Cup and the T20 World Cup. First Class Venues delivered in impeccable condition accessed by a smooth ticketing system bookable months in advance and a disrespectful ( of the fans especially from overseas who need to make expensive complicated travel arrangements) shambles that is a public relations disaster for India. Is this the way cricket should be showcased to target markets for the T 20 game like Nth America and China? Not good enough ICC and BCCI!

  • Cricinfouser on February 25, 2016, 18:22 GMT

    India not to good at hosting large events, it is very farcial, same thing happened in the Commonwealth games, no spectators at any event pretty much for a population of over 1 Billion. Start hosting games elsewhere

  • Harvey on February 25, 2016, 10:04 GMT

    When they hosted the World Cup in 2011 ticketing was also a complete shambles. Overseas fans ordered their tickets many months in advance for courier despatch, but they never arrived. Instead we had to queue up, sometimes for hours, the day before each individual game. Despite the fact that all tickets were handled by the same agency, we couldn't even pick up our tickets for other games at the same venue, let alone different venues! We had to waste hours of our trip lining up separately for each game. Overseas fans planning on attending this tournament have had flights, accommodation and internal transport booked for months, yet don't even know whether they'll be able to get tickets. What's the betting that there will be last minute venue changes too (as was also the case in 2011), with all trains to the alternative venue already waitlisted? The BCCI is not fit to organise a village fete let alone what is supposed to be a major international competition.

  • brusselslion on February 25, 2016, 8:47 GMT

    Bit early to start selling tickets for a tournament to be held in 2020, isn't it? What's that? ...... oh! .......

  • Nutcutlet on February 25, 2016, 7:24 GMT

    Is this t20 WC an ICC event or a BCCI enterprise? As usual, weak-kneed ICC have handed over all the arrangements to the BCCI! I despair of the lack of leadership show by the ICC. If it is your event then it is your job to guarantee that ticket sales and the distribution of those tickets is shared so that all participating countries receive a fair allocation. And I wonder how many complimentary tickets are going to be issued by the BCCI? And what percentage of the overall number those gratis tickets represent? Any chance of cricinfo getting a straight answer to that question? It's no good asking the ICC: they've put this baby up for adoption by the big rich Uncle! Pls publish!

  •   Rohit Rock on February 25, 2016, 7:24 GMT

    Is that ticket for final match which is going to be play in kolkata is available now. Pls help me

  • Potatis on February 25, 2016, 1:47 GMT

    @KINGOFREDLIONS, well done, I've tried to say that twice, but it wasn't published. The care factor of Australians is too low.

  • kishore.wgl on February 25, 2016, 0:38 GMT

    It's the classical way of killing the tournament.....

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