Turning a blind eye to what people want

Writing in The Age, Tim Lane laments that the public - "clearly an interested party" - has had little say in the day-night Test debate

If the crowds stopped going - to football or cricket - the value of the product to TV would be vastly diminished. When you think about it that way, the public has more power in the game than it realises. Which is a good reason why administrators should treat the paying customer with greater respect than sometimes tends to be the case. For the customer is a vital component in making the product what it ultimately is. In the end, the crowd is nearly as crucial to the optimisation of the product as the performers themselves. For that reason, the public should never be taken for granted.