A marriage is announced
Alastair McLellan on the merge of Wisden.com and Cricinfo
Alastair McLellan
16-Mar-2006
The internet could have been invented for cricket. A game taking place
in discrete moments - a wicket, a boundary, a bouncer - but spreading
over a whole day is perfect for a medium that can capture those instants
in real time, review them within minutes, and then allow them to be
debated by fans and experts alike. Throw in a white-collar audience with
computers on their desks and a packed international schedule taking place
in many time zones, and the internet's ability to keep followers in touch
with the game is unparalleled.
When 2002 began, it was still early days for the boldest experiment yet
by a cricket website - the decision by Wisden.com to launch a subscription
service. For most of the year, an intriguing talking point was whether
Wisden.com would merge with CricInfo. The biggest cricket website was
talking to the one with the most purchasing power; the two most famous
names in cricket publishing were thinking about becoming one.
Wisden.com was the most ambitious venture undertaken by the
company since the launch of this book in 1864. Wisden had been
approached by leading internet businesses during the dotcom boom of
the late 1990s, and chose to set up a joint site with The Guardian, Cricket
Unlimited, which proved popular and respected but far from unlimited
as it had no database. In 2000, Wisden were approached by a sports
agency, Quintus, and formed a joint venture to create an alternative to
the CricInfo leviathan. The new site was launched in August 2001, and
the full service, including 139 years of the Almanack's articles and match
reports, was in place by December.
Wisden's approach was to combine its huge archive, linked into specially
written player pages, with match reporting that aimed to deliver newspaper
quality at web speed. The timing would be a particular advantage during
England tours of the subcontinent or Australasia, when the morning papers
could be 24 hours behind the action. The result was coverage which was
both sophisticated and impassioned, with a classy design and an overall
quality that was a million miles from the bland, scrappy editorial on other
cricket sites.
Rather than compete with CricInfo's popular ball-by-ball commentary,
Wisden opted for a rapidly updated match bulletin, along with an
atmospheric piece from the ground, an expert view from an ex-player and
the Wisden Verdict on the day's defining moments. A statistical strand
called Wisden 20:20 told readers just how rarely Glenn McGrath had
strayed on to leg stump, and Nasser Hussain's openness with the media
was cleverly exploited by signing him up for the Captain Calling column,
usually delivered a couple of hours after the close, which often provided
exclusive insights. During busy periods over the English winter, content
was being added 20 hours in every 24 by an editorial team of eight in
London and six (also producing Wisden Asia Cricket magazine) in Mumbai.
Such a rich menu of opinion, analysis, reportage and statistics did not
come cheap, but Wisden Online's management were confident cricket
lovers would pay for it. From December, when the India-England Test
series began, Wisden charged £25 for a year's access. Not much for the
riches on offer - but a giant leap on the internet, where short but powerful
traditions held that virtually all editorial content, including CricInfo's, was
available free.
Wisden.com had set itself the ambitious target of attracting 30,000
subscribers in 2002, but come the end of England's tour of New Zealand
in March it was only able to claim 1,000. Some blamed the lack of
marketing to British cricket fans, others the wisdom of an offer based so
heavily on an old-media model. All agreed that the price had been set too
high, especially for those not used to paying UK or US prices.
In March, the management suddenly cut costs by scaling back the
service and making half of the London editorial staff redundant, including
the editor, Tim de Lisle. It was a move greeted with rage by those working
on the site and bewilderment by some subscribers. Why had Wisden.com
pulled the plug so quickly after investing so much time and money? Why
had Wisden apparently surrendered the chance to establish themselves as
cricket's voice of authority on the internet?
A partial answer lay in a deal brokered during the first few months of
2002. Wisden.com had started offering video coverage of Indian cricket
through a deal with the rights holder, the Indian national broadcaster
Doordarshan. A pay-per-view video service began during the India-
England one-day series in January and - amid Freddie Flintoff 's shirttwirling
heroics - twice found 1,000 customers willing to pay £10 a game.
This appeared to the management to offer a more lucrative way forward.
In November 2002, they abandoned the yearly subscription, merely asking
readers to register before they enjoyed what was still, under the determined
editorship of Steven Lynch, a consistent service.
While Wisden licked its wounds, troubles were mounting at CricInfo,
the world's most popular single-sports website, whose awesome record in
attracting users was matched only by the debts it had built up.
CricInfo was born in 1993, the brainchild of a young British scientist,
Dr Simon King. Stranded at the University of Minnesota, King used the
fledgling internet to cure his homesickness by creating a site which allowed
him to follow Middlesex and England from afar. His ferocious determination
attracted others who shared his obsessive commitment to making CricInfo the online home of the game. The world's cricket fans, especially expatriate Indians, flocked to the site. In 2000, CricInfo launched as a commercial operation on the back of a US$37.5 million investment which valued it at US$150 million. It was, in the words of the Financial Times, "one of the biggest, sexiest dotcoms".
A year of craziness followed in which CricInfo spent money like water
and even ended up sponsoring the County Championship. But the internet
bubble had burst and CricInfo's investors were getting nervous. In 2001,
in a foreshadowing of Wisden.com's sudden switch of strategy, the backers
demanded that costs were cut and more money made. Simon King, who
had fallen out with his fellow directors, found himself sidelined, and a
few months later he resigned.
CricInfo's battle-scarred team struggled on, constantly searching for
ways to make their huge traffic pay. In 2002, they added four different
betting services to the site, upgraded the online equipment and video shop,
and introduced a "global" mobile-phone score update service. They also
introduced a subscription of their own, CricInfo Plus, which did not rope
off an area of the site (a labour-intensive business, requiring a restructuring)
but charged $12 a year for faster access to pages that could be clogged by their own popularity, especially when India were playing. About 5,000 users paid up, but the company was still only just breaking even: not much use if you have debts of more than £1.5 million.
CricInfo's approach was far removed from that of Wisden.com, but
mutual need was about to force them together. CricInfo needed investment,
and dotcoms were about as attractive to commercial investors as a trip to
Harare. Wisden.com had fewer worries about money - thanks to the wealth
of Wisden's owner, Sir Paul Getty - but with an audience five per cent
CricInfo's, it was in danger of sliding into cyber-obscurity, which would
have been a sad fate for a site bearing cricket's most venerated brand.
Talks began in the autumn, and concluded in late February 2003 with
Wisden purchasing a controlling stake in CricInfo for a sum that it agreed
not to disclose, although speculation appeared in the papers. The new
company, Wisden CricInfo, pledged to combine the "editorial flair" of
Wisden with the "extraordinary breadth" of CricInfo. It did not, however,
plan to spend much money.
The biggest challenge was likely to lie in maintaining the character of
two very distinctive sites with sometimes conflicting values. A Wisden
editorial railing against the evils of match-fixing may seem a little
incongruous next to an offer to take your pick from four betting services.
Equally, CricInfo's approach of covering every international match could
clash with Wisden's more choosy approach, although the management
stressed that the policy remained the same - to cover what the site could
afford. And then there are the two readerships, overlapping but plainly
not identical. In the run-up to the World Cup, Wisden's core users would
have been on tenterhooks over England's agonising about Zimbabwe, while
the majority of CricInfo's vast audience would have been more exercised
about the sponsorship row over the Indian players' contracts.
Wisden CricInfo hoped to turn two struggling businesses into a profitmaking
one, by cutting running costs and exploiting the combined strengths of the two sites to produce a more compelling draw for advertisers and users alike. Advertising, betting and content syndication would provide revenue streams, but subscription was also expected to play a part.
It is video and audio content which the punter is most used to being
asked to pay for. And it is here that the internet may finally deliver fully
on its promise to provide truly interactive coverage of the game.
Each recent World Cup has driven more cricket fans to the internet to
keep track of their team. CricInfo's growth underwent huge spurts in 1996
and 1999, propelling it into the major investment league, spicing up the
sponsorship and internet-rights markets and driving the early development
of online video and audio services. The 2003 World Cup did not
provide the explosion of internet video expected by some, because the
television broadcasters with rights to the American, British and Australian
markets were careful to make sure their deals included internet rights. But
the CricketNext site was able to offer live coverage of the tournament to
those living in 96 countries outside cricket's prime markets for around £150.
Video streaming through the internet has been restricted by three factors
- the shortage of broadband access outside the USA, which makes the
pictures slow and jerky; the inflated price of video rights, and the high
costs of supplying the feed. However, broadband access is now becoming
more widespread in the UK and some other westernised countries, while
still a long way off in India. The price of video internet rights has collapsed
from the dotcom peak and the economics have been further transformed
by a combination of new editing software, slicker billing mechanisms and
a dramatic reduction in the cost of streaming (broadcasting to the computer
screen). It now appears possible to charge a dollar a day for video coverage
and achieve a healthy margin - as long as people sign up.
The viewing experience could also be refashioned, thanks to affordable
editing software. Both CricInfo and the US broadband broadcaster Willow
TV have experimented with an interactive scorecard - simply click on a
"4" and see Hayden bully Caddick through the covers, click on a "W"
and see England take their revenge. Wisden offered a twist on this by
presenting a timeline which picked out other pivotal moments, such as
disputed umpiring decisions. All this could be reviewed as many times as
the viewer wished. The day is not far off when one fan will be able to
email another with a clip of Brett Lee bowling Brian Lara.
This article first appeared in the 2003 Wisden Cricketers' Almanack