'When people trust you, you get more mileage out of them'
After two decades of managing South African and other teams, Goolam Rajah has called time. He talks about the highs, the lows, the time he batted in the nets, and more
I was on the executive of [the non-white] South African cricket board before unity. When it became one board after unity, they needed administrators. Some of the officials decided I would manage the then-Transvaal team on the tour of the UK [in 1992]. At first it didn't appeal to me, but I had a great love of cricket and saw it as an opportunity, so I did it. Two weeks after I came back, India came on their first tour to South Africa and a President's XI - captained by Hansie Cronje - played against them. I managed the invitation team and a month later Ali [Bacher] said he'd like me to manage the one-day squad against New Zealand. I said, "Doc, I didn't intend making this a profession. I am already a pharmacist, I've got a reasonable practice and enjoy what I do." He said, "Fine, I will give you a week to think about it." And that week turned out to be 20 years.
What was most difficult was to get people of different attitudes, different backgrounds and different cultures to come together. There was a tour once - it was Makhaya Ntini's first tour and Nantie Hayward's as well. We used to pair people for a week at a time. Makhaya and Hayward were both characters in their own right. Makhaya could not speak a word of Afrikaans and Hayward, at that time, could not speak a word of English, but I put them together. When the week was up, I went to Makhaya first and asked him if he was happy, and he was. Then I asked Nantie, and he also said he was happy. They stayed together the whole tour and somehow they started speaking a little bit.
The [Dave] Richardsons, the [Brian] Macmillans, the [Andrew] Hudsons were different to the players of today, like [Mark] Boucher, [Jacques] Kallis, [David] Miller and [Colin] Ingram. Maybe it was easier to get a message over to the older folks. In the old days, I used to set wake-up calls for everybody. With cellphones, they started doing it themselves.
"On the first tour of England, 1994, Dave Richardson ran out of toothpaste. I asked somebody for the nearest Tesco, so I could go and get some. In those days, as manager, you wore your blazer and tie wherever you went. The guy at the shop said to me, 'Do you always go to buy toothpaste dressed like this?'"
Ninety-nine. I saw some big men cry in the dressing room. It was very sad. If ever we came close to a winning a World Cup, that was it. That was the best overall team. Coming to the semi-final, tying the match and still being knocked out was terrible. And the team that won the World Cup, without being disrespectful, could have been knocked out three times before that.
When we first went to India in 1991, compared to when we go back now, India has taken a 360-degree turn for the good. The infrastructure is as good as anywhere in the world, same for the hotels, and their stadiums have been upgraded tremendously. Initially it was the toughest, but to their credit, things have changed dramatically for them.
Dave Richardson comes to mind. On the first tour of England, 1994, he ran out of toothpaste. I asked somebody for the nearest Tesco, so I could go and get some. In those days, as manager, you wore your blazer and tie wherever you went and the guy at the shop said to me, "Do you always go to buy toothpaste dressed like this?" I had to laugh when I told him, "No, not always."
There were a lot of things that I did that have now become customary, and I did them because I wanted to. When I first got the job, I heard that some people were saying, "What experience has Goolam got and why is he going?" I had strong determination to prove that a person of colour can do well, given the opportunity. There were no textbooks to read, there was no one to talk to about it. For the most part, you were left on your own. So yes, initially I did do the extra bit.
Let me tell you a story. On the 1994 tour to England, after we had just got to London, we agreed that practice would be at nine the next morning at The Oval. One thing about South Africans is that we have a culture of being on time. So at nine I said to the driver, "Let's go". Hansie said to me, "Hang on, hang on, Fanie is not down yet." I could see Fanie in the lift, and Hansie could see him to,o because it was one of those hotels where the lift was made of glass. I said to Hansie, "It doesn't matter if that's Fanie or his uncle, we have to go," and we went. Fanie came to The Oval at his own cost, in a taxi, and apologised. We also told him that his meal allowance for the day would come to the team. It was childish, but the idea was to get people trained to be punctual and responsible for their actions, and he never did it again.
You have to anticipate the likes and dislikes of certain people. Take Hashim Amla, for example. He has a very strong religious background. In the past we always had our meetings at six in the evenings the day before the match. When he came into the team, I changed it to 6:30pm because of the evening prayer, and Hashim was thrilled. Something like getting halal food is a very important issue at the moment. You have to be willing to do that.
It was actually on the same day - when we beat Australia in the 438 game. No South African can say they weren't overjoyed. But for me it was a sad day. My brother, who was 57, used to complain about stomach pain and I had sent him to a doctor earlier that week. The doctor phoned me and told me my brother had pancreatic cancer and he would likely live for only five or six months. Everyone was jumping for joy in the dressing room and although I didn't show it, deep down I was hurting.
"When a batsman got out I would put his favourite drink where he sits. It didn't matter how many runs he made. In the nets, I would keep offering the bowlers something to drink. I used to bring bananas and jelly babies out at tea time. Today that is the norm"
Managing the World XI gave me a lot of joy. For me, it signalled that I had graduated, within cricket. It wasn't very pleasurable that we lost every game to Australia. That wasn't enjoyable. We had 11 icons but we still lost.
In Trinidad in 2005, we were playing a warm-up game at the University. The joke around the team at the time was that management always talks so much, so they wanted to see what we could do in the nets. I said I will go first and I padded up, but when I saw Dale Steyn running in, I said, "No, you don't qualify to do this." So Vincent Barnes said he would bowl at me. He was so quick - you mustn't forget that he was a very good player - and he let it fly past my ears. I asked him to pitch it up and when he did I was able to drive a few past him.
In Adelaide during the 1993-94 tour, Allan Donald was bowling to Hansie in the nets and there was a local guy standing behind Hansie, chirping him all the time. For an hour, he went on. Allan asked me to call security to get rid of him but I thought there was a better way of dealing with it. I went up to the man and said, "Sir, it seems you know a lot about this game. Why don't you put the pads on and come and have a bat?" He couldn't believe it. He was so excited. We gave him pads, a bat, a helmet, everything. Allan and Fanie wanted to bounce him but Hansie told them to be careful and just make him a little scared. The first ball Allan banged short and this guy jumped up and it went past his head. He put everything down and said, "Okay guys, that was nice," and he left. There were a lot of people standing there. They all laughed at him and we never saw him again.
There is a relationship you have to build with players so they trust you. When people trust you, you get more mileage out of them, rather than making promises which you can't deliver on. If you've got a happy player, you will have a happy performer, and the whole team benefits from that.
I would have loved to carry on if there was an opportunity to do so, but I respect Cricket South Africa's policy that at the age of 65 everybody retires. I think I am still young enough to be involved in cricket. Age is just a number.
Firdose Moonda is ESPNcricinfo's South Africa correspondent